RE/MAX REALTY GROUP-RENTALS

Honestly don’t know where to begin, parts of Remax have been decent to deal with but the rental manager Sharon Palmer has been one of the rudest professionals I have ever encountered. She speaks as if she is the “rental nazi” and talks down to tenants. I frankly have had to tell her numerous times not to speak down to me or my wife. It didn’t stop the abusive behaviors we had to endure over our lease period. My opinion how she keeps any license in this industry is beyond me. Over our lease period she was out of the office more than she was ever there. If you called and had a question you might get an answer in 2 or 3 weeks if at all. In June our AC was not operating properly, for 16 days we lived in temperatures near 90 degrees because “she forget to call in a service call again cause she was out for like 5 days. No offer to bring window units, no offer to assist in any way. Same month our dryer was hit with a power surge. Another 16 days to have it repaired even making me purchase the dryer cord. Out of our lease we have over 60 days where the home was inhabitable neither the landlord or rental company did anything to assist us. On our final walk through we were told we were due our full amount of our deposit by the owners brother, which is who speaks for the owner now as we have been told the owner is sick. Then we were told he doesn’t even own the property anymore and then we were told he does. Nothing has made any sense and if your looking for any type of rental I would run far away for this location as long as they have Sharon Palmer running the show. Point blank if zero stars was an option that is what they would receive #awfulservice #worstaround

Terrible experience. They had a property listed on vrbo. I clicked to rent and paid my deposit. The next day the agent calls and says either pay an additional $1200 in rent for the week or we will cancel. I told them I wasn’t paying that. They I received and email saying that since I cancelled (which I didn’t) I would need to have them sub lease it and if successful they would keep 20% of my rental fee! I called back and asked to speak to the manager Heather. She was on the phone at the time so I asked her to call back. She hasn’t. Apparently she can’t be bothered to call back a customer her company tried to screw over.

I had a very professional, very positive experience renting a beach house through ReMax Rentals for a week in July, 2020. Our agent was Heather Knowles, and she managed a somewhat dicey change of plans (on our part) due to Covid-19. She managed to re-rent a second week we no longer wanted, thereby saving the one week vacation we did want with our extended clan. Throughout the negotiations with the owner, Heather's communications to us were calm and professional. I was very glad to have her managing the situation. The house was fantastic, but my main comment is that Heather and ReMax cemented our inclination to continue to rent through them for our annual gathering.

Not a good experience. Told me to do everything through their app, but app did not work at all. Make sure you call to document any and all damage the day you arrive. I missed one broken bathroom door lock, and was told it was my responsibility that it was broken, because they had to assume the damage was done during my stay.

Heather the manager may be the rudest person I have ever interacted with in the vacation rental market. Constantly interrupting and talking over me instead of trying to make things right. There are a ton of other options for renting, save yourself the headaches and do not work with this ocmpany.